By Staff Reports

Holiday returns are often more challenging than explaining to loved ones why their thoughtful gift was returned. With varying store policies and evolving return practices during the holiday season, the Better Business Bureau (BBB) Serving Central and South Alabama is providing essential tips to help shoppers navigate the return process smoothly.

“Post-holiday returns can be a source of stress if shoppers are unaware of the store’s policies,” said Carl Bates, CEO of BBB Serving Central and South Alabama. “By staying informed and planning ahead, consumers can handle returns with greater ease and avoid unnecessary frustrations.”

While many retailers offer return and exchange programs, they are not legally required to do so unless the merchandise is defective or misrepresented. The bureau advises consumers to double-check store policies before making returns or exchanges to avoid potential complications.

Tips for Hassle-Free Post-Holiday Returns

1) Research Retailers Before Shopping: Look up businesses on BBB.org to check their rating, reviews, and complaints. This proactive step can help avoid surprises with return policies later.

2) Understand Store Policies: Before purchasing, ask about the return and exchange process. Find out if the store charges restocking fees or only offers store credit instead of cash refunds. Many stores adjust their policies for the holidays, so always confirm the details.

3) Check Online Return Policies: For online purchases, review the seller’s return policy carefully before completing the transaction. Find out who is responsible for shipping costs and whether you can return items to a physical store location.

4) Keep Receipts and Packaging: Most stores require the original receipt and packaging for returns or exchanges. Always include gift receipts for items you give and retain any receipts you receive with gifts.

5) Act Quickly and Bring Your ID: Many return policies are time-sensitive, especially during the holiday season. Don’t delay making a return. Be prepared to show identification, as some retailers require it to prevent fraudulent returns.

For more information on how to handle holiday returns, visit BBB.org. For additional insights, contact Carl Bates, CEO of BBB Central and South Alabama, at cbates@csal.bbb.org. 

For inquiries in the Mobile, Baldwin or Montgomery areas, contact Monde Donaldson, Vice President of BBB Education Foundation, at mdonaldson@csal.bbb.org.